Batam Emergency: What to Do First and Who to Call

What to do in a Batam emergency starts with four things, whether a bag has gone missing, a phone has been taken or someone is hurt. Get somewhere safe, dial 112 or 110, keep the evidence, then contact your embassy or consulate. Save this page before your ferry, so the steps are on your phone if you ever need them.

This guide is general information, not legal advice. Laws and phone numbers change, so check the linked official pages before you rely on them. If you are in trouble, contact the police, your embassy or consulate, or a licensed Indonesian lawyer.

In an emergency: the first steps

What number do I call in an emergency in Batam? Dial 112, the city's emergency line. It runs 24 hours.

1. Get somewhere safe. Stay calm and do not argue. If you feel threatened and can leave, leave, and go where other people are, such as your hotel lobby.
2. Call for help. Dial 112 for any emergency, or 110 for the police.
3. Get care for anyone who is hurt. Our list of hospitals and clinics in Batam can help you find the nearest one.
4. Keep the evidence. Do this only once you are safe.
5. Report it and tell your mission. Go to the police, then contact your embassy or consulate.
6. Let someone at home know where you are and what has happened.

The order of these steps is our own practical suggestion. The numbers and routes come from the official pages linked here.

Who to call in Batam

Is 112 free, and does it need an area code? Yes, it is free. Dial just the three digits, with no area code.

• 112, any emergency. Batam's line takes fire, traffic accidents, medical emergencies, crime or security disturbances, and natural disasters.
• 110, police. Your call connects to agents at the Indonesian National Police (Polri) contact centre, and it is free to use.
• 115, search and rescue. This is the number for Basarnas, which handles search and rescue.

Who do I call for a fire? Dial 112 or ring a fire post. Batam's fire service takes fire and non-fire reports at its post numbers or through 112. Its head office is at Jl. Pramuka No. 2 Sekupang, on (0778) 325 622. The post numbers are on its contact page. If a travel list shows you a different fire number, go by what Batam's own service says.

Please keep 112 for real emergencies. The city asks people not to use it for pranks, general information or non-urgent matters.

Once you are safe and ready to make a report, look for the SPKT, the police integrated service desk for reports and complaints. Our page of police stations in Batam shows the closest one to each ferry terminal.

Every number, ready to tap, is on our emergency numbers and consulates page.

If you are Singaporean or Malaysian: your mission

What is the Singapore consulate's after-hours number? Singaporeans who need urgent consular help after office hours can call the Duty Officer on +62 811 7049 084. Please keep that line for emergencies. It does not take general or visa enquiries.

• Office line: +62 778 372 0000
• Address: Singapore Consulate-General, Panbil Residence (Level 3), Jalan Ahmad Yani, Muka Kuning, Batam 29433
• MFA Duty Office, in Singapore: +65 6379 8800

Malaysians can find their mission's details in the consulates list on our emergency page. Visitors from other countries can check the same list for their own embassy or consulate.

Keep the evidence, then report

What should I do first if robbed in Batam? Get safe, then report it. Singapore's foreign ministry tells victims of a scam or other crime to report it to the local police at once, and to get the police report and the investigating officer's details. It also tells victims of crime to lodge a police report and engage a lawyer.

These tips are our own suggestions, not official rules:

• Write down what happened, when and where, as soon as you can.
• Take screenshots of chats, booking pages and payment records before they disappear.
• Photograph documents, receipts, damage and scene details when it is safe. Never put yourself at risk for a photo.
• Stay calm and polite with officers, and keep a copy of any report with its number.

Do not confront or follow anyone, and do not try to get your things back yourself. Reporting through official channels is the safe route.

What your mission cannot do

Can the consulate get me out of trouble? Not out of a legal case. Singapore's foreign ministry says it cannot intervene in a legal case and cannot provide loans or cash.

If you are detained or charged, contact your embassy or consulate and a licensed Indonesian lawyer. If you hold another passport, check your own government's page.

Before you travel

Before you travel, read Batam entry requirements and our is Batam safe guide.

More in this series

• what to prepare before going to Batam
• Grab and GoCar in Batam

General information, not legal advice

BatamGems is a travel guide, not a law firm. This page cannot speak to your own situation. For your own case, get advice from a qualified Indonesian lawyer. We read the official pages linked here on 10 November 2026.