Stay safe
Emergency numbers & consulates in Batam
Tap a number to call. Save this page before your ferry. In any emergency in Indonesia, call 112.
In an emergency, call
- Any emergency112
- Police110
- Ambulance & rescue118
- Medical emergency119
- Fire113
- Search & rescue at sea (Basarnas)115
Lost your passport? Report it to the police first (you need the police report), then contact your consulate or embassy below. 24-hour hospitals
Consulate in Batam
Singapore is the only country with a consulate in Batam. Everyone else is covered from Jakarta, Medan or Pekanbaru (below).
Consulate-General of Singapore in Batam
Batam (Muka Kuning)
Level 3 Panbil Residence, Jalan Ahmad Yani, Muka Kuning, Batam 29433
Open Mon–Fri 8.30am–12.30pm and 1.30pm–5pm; closed weekends and public holidays.
Batam immigration
For a lost or damaged passport, stay permits and immigration questions.
Batam Immigration Office (Kantor Imigrasi Kelas I Khusus TPI Batam)
Batam Centre
Jl. Engku Putri No. 3, Batam 29461
WhatsApp and complaints: +62 811 700 2019.
Embassies & nearest consulates
Missions that serve travellers in Batam. The red button is the after-hours or 24-hour emergency line where the mission publishes one.
Embassy of Singapore
Jakarta
Blok X/4, Kav. No. 2, Jl. H.R. Rasuna Said, Kuningan, Jakarta Selatan 12950
Also +62 21 520 1469.
Consulate of Malaysia
Pekanbaru (nearest Malaysian post)
Jl. Jenderal Sudirman Simpang Tiga, Pekanbaru, Riau
Also +62 761 856167; WhatsApp +62 821 7174 2841.
Embassy of Malaysia
Jakarta
Jl. H.R. Rasuna Said Kav. X/6, No. 1–3, Kuningan, Jakarta Selatan 12950
The red number is for after office hours.
Embassy of Brunei Darussalam
Jakarta
Menara Sunlife, 22nd floor, Mega Kuningan, Jakarta Selatan
Also +62 21 2123 7808. Red number = embassy hotline.
Royal Thai Embassy
Jakarta
Jl. Dr. Ide Anak Agung Gde Agung Kav. 3.3 (Lot 8.8), Mega Kuningan, Jakarta 12950
Lines +62 21 2932 8190 to 8194.
Embassy of the Philippines
Jakarta
No. 8 Jl. Imam Bonjol, Menteng, Jakarta 10310
Also +62 811 887 344. Help for nationals: jakartape.atn@dfa.gov.ph.
Embassy of Viet Nam
Jakarta
Jl. Teuku Umar No. 25, Jakarta Pusat
Also +62 21 3149615. Red number = Viet Nam citizen protection hotline.
Embassy of India
Jakarta
Gama Tower, 28th floor, Jl. H.R. Rasuna Said Kav. C22, Setiabudi, Jakarta Selatan 12940
Consulate General of India
Medan
Also +62 61 4556452. Red number = emergencies only.
Consulate General of China
Medan (covers the Riau Islands, incl. Batam)
Jalan Walikota No. 9, Medan 20152
Consular enquiries +62 61 8001 3167. China's 24h global hotline: +86 10 12308.
Consulate-General of Japan
Medan (nearest Japanese post)
Sinar Mas Land Plaza (Wisma BII), 5th floor, Jl. P. Diponegoro No. 18, Medan
Embassy of Japan
Jakarta
Jl. M.H. Thamrin No. 24, Jakarta 10350
Embassy of the Republic of Korea
Jakarta
Jl. Jenderal Gatot Subroto Kav. 57, Jakarta Selatan 12950
Red number = 24h line for incidents.
Australian Embassy
Jakarta
Jl. Patra Kuningan Raya Kav. 1–4, Jakarta Selatan 12950
Red number = DFAT Consular Emergency Centre, 24h.
British Embassy
Jakarta
Jl. Patra Kuningan Raya Blok L5-6, Jakarta 12950
No public phone for the embassy; call the FCDO in London (24h) or use the online contact form.
U.S. Embassy
Jakarta (also U.S. Consulate Medan)
Jl. Medan Merdeka Selatan No. 3-5, Jakarta 10110
Press 0. The same number works after hours.
24-hour home-country hotlines
Your own foreign ministry can help at any hour, even when the embassy is closed.
Singapore MFA Duty Office
Singapore, 24h
Also +65 6379 8855.
Australia Consular Emergency Centre
Canberra, 24h
UK Foreign Office (FCDO)
London, 24h
Korea Consular Call Center
Seoul, 24h
China Consular Protection Hotline
Beijing, 24h
Also +86 10 6561 2308.
Numbers checked 2026-10-18 against each official source linked above. Missions can change their numbers; if a call fails, check the source link or your government's travel advice site.